FAQ

Can I change the address after I place my order ?

Kindly be aware that your item will be sent to the address you supply at checkout. Once the order has been made, we are unable to modify the address. This policy helps us process all orders promptly.

Can I cancel or change the order after I make payment ?

As soon as your order is confirmed, our warehouse team begins the picking and packaging process. Therefore, it is generally not possible to cancel or change an order once payment is complete.

However, you have the option to return the product for a full refund by utilizing our return portal located here: https://www.batterymate.com.au/pages/contact-us

Can I pick my battery / order from your store?

Yes, we are located at 21/47 Third Avenue Blacktown. Pick up must be arranged in advance by contacting our customer service team at contact@batterymate.com.au

How long will it take to receive my order ?

All orders are processed and dispatched within 24 hours. Standard delivery time frame is 1-6 days for normal post or 1-2 days for express post. 

 What if I make a mistake and order the wrong battery?

Please start a return / exchange request CLICK HERE (https://www.batterymate.com.au/pages/contact-us)

What is your warranty policy?

All of our products are backed by a minimum 12 months warranty. Please see Warranty Policy for more information. 

How do I track my order?

You can track your order here : https://www.batterymate.com.au/pages/contact-us

You will also receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

My product is missing parts.

Please contact us at contact@batterymate.com.au and send picture of the item.

How do I return my product?

Please contact us at contact@batterymate.com.au to start a return request.

I received the wrong product.

Please contact us at contact@batterymate.com.au and send a picture of the item.

What is your return policy?

Please see Return & Refund Policy

Do you ship internationally?

Yes, we do ship most products internationally, except stand alone batteries (due to aviation safety regulations)

What are my payment choices?

You can pay via all major Credit Cards, PayPal, ZipPay or Afterpay