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(8:30am - 4:30pm Mon - Fri)
Quick answer: Confirm V10 or SV12 on the machine label, inspect the connector and mounting arrangement, and clean the filters and airflow path before deciding the battery has failed.

Pulsing, heat and early shutdown can be caused by a blocked wand, dirty filter, full bin or tangled cleaner head. Empty and clean the machine according to its instructions, then compare runtime in normal mode.

Pulsing often indicates restricted airflow. Inspect filters, wand, bin inlet and cleaner head.
No, but a clean filter reduces airflow resistance and helps the machine operate efficiently.
Begin in normal mode because maximum power places a much heavier load on the battery.
Important: Match the exact model and listing. Compatible products are not represented as manufactured or endorsed by Dyson unless stated.
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